General Information
Do you offer any concessions for military, law enforcement, fire service or emergency medical services personnel?
We do not offer occupation-specific concessions; however, ask us about our current leasing specials!
Which school district is the community in?
Our community is located in the Austin ISD.
Is there public transportation in close proximity to the community?
The community is served by CapMetro. The Eastside Bus Plaza is approximately 1 mile from the property.
What parking options does your community offer?
We offer free resident parking in our gated parking lot.
How does your community handle package deliveries?
Packages are delivered directly to residents' apartment doors.
What amenities does your community offer?
Our community amenities include a resort-style pool, fitness center, business center, courtyards, laundry facility, and bike storage.
Leasing & Renting
What type of tours do you offer?
We offer in-person tours of our community and available apartment homes.
Do I have to make an appointment or do you accept walk-ins?
Appointments are encouraged to ensure adequate time and personalized service, but walk-ins are always welcome.
How do I apply for an apartment?
Applications are taken in person at the property.
Which utilities are included?
Trash collection and pest control are included in the rent.
Will I owe municipal taxes?
You will not owe municipal taxes.
Which provider can I use for Internet?
Area internet providers include AT&T, Spectrum, Google Fiber, T-Mobile Home Internet, and Verizon 5G Home Internet; availability may vary by apartment.
Do you offer short-term leases?
We do not offer short-term leases.
Do you offer furnished apartments?
We do not offer furnished apartments.
How many people can live in an apartment or townhome?
As a general policy, there should be no more than two persons per bedroom. The only exception to occupant limitations is anyone protected as familial status under Federal Fair Housing Guidelines. In this case, we will allow 2 persons per bedroom, plus one additional person in the apartment home.
Maintenance & Repairs
Do you have on-site maintenance?
We provide on-site maintenance with 24-hour emergency service.
An item in my apartment needs repair. How do I get help?
Submit a service request through the resident portal, and our maintenance team will assist you as soon as possible. For emergencies, contact the office's emergency maintenance line.
Do I have to be present for a service technician to perform work?
You do not need to be home for service; however, a technician cannot enter if anyone under 18 is present without an adult.
Do you have emergency on-call maintenance?
We provide on-site maintenance with 24-hour emergency service.
What happens if I am locked out?
After-hours lockout service is not available. Residents will need to contact a licensed locksmith for assistance.
Rules & Guidelines
Is your community pet friendly?
Yes, our community is pet-friendly! Please contact our leasing team for details about pet policies, fees, and restrictions.
Do you offer smoke-free apartment homes?
Yes, we offer smoke-free apartment homes.
Can I transfer to another apartment on-site or sister community?
Yes, on-site transfers are permitted, subject to availability and community transfer policies. Transfers to sister communities are not available.
Can I advertise my apartment home on websites such as Airbnb or Vrbo?
No. Subleasing or listing your apartment on short-term rental websites such as Airbnb or Vrbo is not permitted.
Moving In & Moving Out
Is renter's insurance required?
Renter’s insurance is not required, but it is strongly recommended to help protect your personal belongings and provide additional liability coverage.
What will you do to prepare my apartment before I move in?
Before move-in, your apartment will be professionally cleaned, inspected, and prepared to ensure it is ready for your arrival.
Am I allowed to decorate the apartment?
Yes! You're welcome to decorate and make your apartment feel like home, provided any changes comply with the terms of your lease.
What are my options for paying rent?
Rent may be paid online through the resident portal or with cash using a payment coupon at participating payment locations.
If my situation changes can I break my lease?
Yes. You may end your lease early in accordance with the terms and conditions outlined in your lease agreement.